Norfolk Ink Gallery

I visited the shop around 5:15 PM on Saturday, September 6th, with my brother, his girlfriend, my mom, and a friend. I was interested in getting my nose re-pierced and possibly having some jewelry changed. As soon as we walked in, two men who had been sitting and chatting in the lobby stood up and walked to the back without greeting us or acknowledging our presence. It felt abrupt and dismissive. A woman with blue and green dyed hair approached us, looked our group over, and asked what we were there for. I explained what I was looking for, and she informed me that the piercer was out sick—which I completely understand. I then asked about pricing for a small tattoo on my brother’s chest (Roman numerals for a birthday), as it would be his first tattoo. Her response was curt and dismissive: she stated prices start at $120–$150 “even if it’s just for a dot.” We thanked her for the information and left, but I was left feeling extremely disappointed by the overall experience. Our group of five was not greeted, welcomed, or treated with basic courtesy. The way the two men left the lobby as soon as we entered felt unprofessional and uninviting, and the attitude we received from the staff member we did speak with came off as cold and uninterested. We came in genuinely excited and ready to support a local business, but unfortunately, the lack of professionalism and hospitality left a lasting negative impression.

Felt extremely unwelcome. Which is fine ig, I decided to spend my money elsewhere.

Great staff and so kind. I came in to get a piercing stud changed. Everyone was so kind and helpful and my ear feels so much better now.

Love it here!!!! The entire staff seems great. Very clean & great location. Rama is the artist I had the privilege to work with and I highly recommend him- so happy I found this place! Looking forward to my next visit.

Place was very easy to find was very very clean on the inside and they are very friendly for walk ins. My artist AJ Gavin did a hell of a job on my tattoo would highly recommend him for American/ Sailor traditional tattoos.

I just wanted to take a moment to express my gratitude for the exceptional service I received from Zach. He did an awesome job with my septum piercing! Even though I had my septum pierced before and it had been over a year since I took it out, Zach took the time to check if he could reopen it. He mentioned a technical term for this process, but I can't recall it at the moment. After his examination, he concluded that it would be better to pierce it again. The entire process was incredibly smooth and professional, and Zach's expertise was evident throughout. I also want to highlight the front desk receptionist, who was very kind, friendly, and awesome as well. The overall experience was a solid 10/10, and I can't wait until the end of August to come back to Zach for him to switch my horse shoe to the bull ring (clamp). I don't recall the exact name, but I hope you know what I mean!😄 Thank you again for the fantastic service, and I look forward to my next visit.

Great service. AJ is legit would recommend this place to anyone. Definitely will keep coming back here!

AJ is awesome!!!

Having worked in a professional piercing studio myself, I was hoping for a positive experience when I stopped by to buy a new piercing for my low-placed septum. Unfortunately, neither my friend nor I felt very welcomed by the front desk staff. Despite explaining my specific needs and the jewelry I’ve used for years, there was some disagreement, and I ended up purchasing jewelry that didn’t fit. It wasn’t until I asked again that they acknowledged my lower-placed septum, but we didn’t receive any further guidance beyond that. My friend did have a great experience with the male piercer in the back, but we were both disappointed with the front desk customer service, which didn’t meet the professional standards I’ve come to expect. No one wants to spend money where they aren’t treated well.