Piercing Emporium & Tattoo

Going back to Piercing Emporium after 8 years and having the same dude who pierced me before was an immediate green flag. I have never had a less than amazing experience at this place. Clean, efficient, and professional. A solid business I will continue to rave about and recommend to anyone.

Called to make an Appointment. Was told by the girl on the phone who booked the appointment that we could bring a guest as long as they were over 18. Arrived to the appointment and was told the store policy said no guests. I informed the person checking us in that the girl who booked the appointment told us we could bring a guest so I was confused . I’ve always brought a guest when I’ve been pierced here, as recently as May or June of this year I brought a guest with me. The guy told me that I misheard her.. which is not true as she was on speaker when she was explaining the rules and I had two other people that heard her say that. Then I was told this girl who booked the appointment was new and that I needed to stop arguing with him and move on with the appointment. I couldn’t believe he kept cutting me off and not hearing me out. I wasn’t rude, or upset. I was just trying to explain that their staff told us we could bring a guest. I asked for my refund and walked out. I went to miraculous creations down the street and had a wonderful experience. Very poor front end customer service here. Even the response to this review is unprofessional. Not once was there an apology for the misunderstanding, just blame game. I won’t be back, even though I’ve been coming here for years. Also, please see this screenshot from their website, saying one guest per piercee. 😊 We had two people getting pierced, one that was going to be a guest but asked to be pierced once we were getting checked in. 3 customers lost because you couldn’t say sorry lol Edit: adding a screenshot of the original rude response to my review before they edited it.

Poor customer service will always get me to not go somewhere. Reading reviews on how the manager or owner responds to customers shows the level of professionalism they have. Learn to apologize and have good customer service. I was wanting a new piercing but will not be coming here.

it was such a fustrating experience trying to get one freaking piercing. i had to come back 3 times just to get the piercing bc they kept saying there was some issue with something. they then made 2 of our family members to stand outside of the building (we were 4 people) even though there were more than enough seats in the waiting room for all 4 of us. they seemed super condescending and rude. they also need to fix their appointment system. i went on a saturday and was told that it was appointment only and was going to take 2 hours for a walk in so i went home and went on their website and tried to make an appointment from the number that was given. i called upwards of 20 times trying to get in contact with them but the line kept disconnecting within 2 rings. when i then went in the next time i told them this and the worker helping me basically said “yeah that just means that the line is busy, the call just ends.” okay then make it easier to freaking make an appointment. super fustrating. i used to come here often, i have gotten 6 piercings from them and it was totally fine and the piercers were great but in the past year or so it seems like they have just gotten worse and the people in the front have gotten more attitude. wont be coming again for future piercings.

I’ve gotten 3 piercings there (so far). Very kind and professional. They were very quick and explained everything they were doing which helped my nerves lol. The jewelry selection is nice as well. I recommend calling ahead to schedule an appointment.

I always recommend Mark to everyone! He’s so thorough with his work and every piercing myself and friends have gotten by him they’ve said it’s been painless. Always gets the placement perfect and my piercings never have any healing issues. He does very well with distracting you if you’re weary with needles and really ensures you’re comfortable. 10/10 would recommend Mark

Fainted after the peircing and all staff rushed to help and went above and beyond!! absolute amazing service all staff were absolutely so kind and caring thank you.

Me encantó...!!! El trato es muy profesional y las personas super amables. El mejor servicio al cliente 😃 Muy agradecida con la experiencia! Muchos éxitos 🙏 bendiciones.

The nicest employees ever. The woman behind the counter was so sweet, and Marc, the piercer made me feel so comfortable during the entire process.